Is there a time frame in which I have to complete a course?
Courses expire one year after the student is given access to the course. Therefore, once a student is given access to the study materials, the student may take or complete the course assessment(s) at the time of the student’s choosing as long as it is within one year. However, students should note that Coopersmith reserves the right to adjust or supplement the study materials or assessments for any course at any time. If a course’s study materials are updated while a student is studying for a course or examination, the materials will be adjusted and the new materials available in the student’s Ampeducator portal.
How are Coopersmith courses are administered?
Once a student orders a course and pays the required fee, the student is granted access to the course syllabus and study materials in Ampeducator. Exams are taken via Ampeducator and are proctored by SmarterServices. When you click on the “launch test” icon on the “assessments” tab, you will be walked through the proctoring process. If you would like to arrange alternative proctoring arrangements, such as proctoring in person at a local library, that can be arranged as well. Please contact us for details. You can also contact us by WhatsApp or text at 888.910.2667 or email at info@coopersmithcc.net.
How do I get an Ampeducator Account?
After the first course order, within one business day, we will set up an Ampeducator account for you and email you login information and other instructions. After the first order, subsequent course orders will be posted on your existing Ampeducator account. Please note that until your first course order, you will be unable to log into Ampeducator. Courses are ordered through our e-commerce portal.
Who are the courses given by?
All courses are developed by subject specialists and current college professors. All courses are available to be taken online.
How do I know which course is for me?
If you’re unsure, email us through our online inquiry form, email info@coopersmithcc.net or speak to one of our academic coaches for guidance. You can also request a course syllabus. You can also contact us by WhatsApp or text at 888.910.2667.
Will there be any additional costs throughout the course?
Textbooks may be required for some courses. In addition, there are usually nominal proctoring fees charged by proctoring systems that are used to proctor the final exams. There are no additional costs or charges.
How many courses can I take?
As many as you want or need. Complete your coursework at your pace.
What if I need help?
Coopersmith is here to assist you with any questions or concerns you may have. Send us an email, text or WhatsApp, with your question(s) and we will be happy to assist.
How do I access my student records?
Coopersmith uses Ampeducator, a password-protected student management system that allows students online access to their academic records on demand. While Coopersmith maintains electronic copies of all student assessments and examinations, these may not be available for student inspection. Therefore, if a student wishes to retain access to an essay or other assessment the student submits, the student must keep his or her own copy of the assessment. Students may not copy examinations or any portion thereof and are prohibited from taking pictures or otherwise storing or reproducing Coopersmith examination questions. Transcripts can be sent to any recipient via Parchment through our Parchment portal, which is available here: https://exchange.parchment.com/u/registration/30281088/institution
Do I get to see my grades and corrections on a test?
Assignments and returned via the Ampeducator portal with grader feedback. However, to protect the integrity of our exams and exam questions, we are unable to release graded exams or graded exam questions.
How long does it take to grade the papers from when they are handed in?
Whenever a student submits an assessment or takes an examination, Coopersmith endeavors to provide timely grading. Students can generally expect all submissions and exams to be graded (by the course developer or similarly qualified individual) within 1-4 business days of Coopersmith’s receipt of the assessment. The extent to which feedback is available varies by course. A student who needs an exam or course graded within less than this time frame may request “rush” grading. Please make these requests via email, WhatsApp or text. Coopersmith may, at its discretion, charge additional fees for rush grading.
Can I take a final exam before my papers are marked?
Yes, and you can submit assessments in any order.
How could I contact an advisor?
Text, WhatsApp or call us at 888.910.2667 or e-mail us at info@coopersmithcc.net
What is your grading system? How do I receive my grades?
Coopersmith issues letter grades that are in-line with commonly accepted grading procedures. A grade of 70 or higher is considered passing for a course. The course syllabi and the transcripts also indicate the conversion system between number and letter grades. The weight of each element in the determination of the final course grade is set forth in the course syllabus. Students can view their grades by logging into their student account portal in our student management system. You should receive information on how to access your account by email. If you are unable to log in or need any other technical support, please contact us.
How many NCCRS-recommended credits can be used toward a college degree?
It depends on the college. Some allow up to 111 out of the 120. To find out more about our options, contact a Coopersmith advisor and check out more information on our Academic Coaching Page.
What if I fail an exam?
To retake an exam, the student must re-order the course. If the student replies to the order confirmation email for an exam retake stating that the order is a retake, 50% of the cost will be refunded.
Do you have a refund policy?
If the student has not taken the final exam, then within 14 days of the order, the student is entitled to a full refund minus a $30 per course administrative fee. After 14 days, but within 30 days after the course order, the student is entitled to a 50% refund. There will be no refunds for courses ordered more than 30 days earlier or for courses for which the final exam has been taken. Please keep in mind that access to the course is what you are ordering and once you’ve accessed the course for 30 days, you have received access to the course, whether you actually take the final exam or not. Students can switch a course to another course of equal value at no cost or switch a course to another course of greater value by paying the price difference. This can only be done at no cost once per course order. A second course change is subject to a $30 administrative fee. A course switched to a course of lesser value does not entitle the student to a refund.