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  • Is there a time frame in which I have to complete a course?

    There is generally no time limit upon a student’s preparation for an examination. Therefore, once a student is given access to the study materials, the student may take or complete the course assessment(s) at the time of the student’s choosing. However, students should note that Coopersmith reserves the right to adjust or supplement the study materials or assessments for any course at any time. If a course’s study materials are updated while a student is studying for a course or examination, the student shall, upon request, be provided with the updated study materials at no additional cost. It is the student’s responsibility to inquire as to whether a course has been updated between the time that the student initially received the study materials and the time at which he or she takes the final examination. While Coopersmith places no time limits on studying for an examination, Coopersmith may limit the amount of time students are afforded to complete the assessments in a course with more than one assessment. As a matter of general principle, English and Communications courses with multiple assessments (such as speeches and essays) must be completed within six months.

  • How are Coopersmith courses are administered?

    Once a student orders a course and pays the required fee, the student is granted access to the course syllabus and study materials. Such access may be granted through an online learning management system and/or a link through which the student can access the study materials in downloadable form, which is available upon request.


  • Who are the courses given by?

    All courses are developed by subject specialists and current college professors. All courses are available to be taken online.


  • How do I know which course is for me?

    If you’re unsure, email us through our online inquiry form or call and speak to one of our academic coaches for guidance. There is no charge. 888.910.2667


  • Will there be any additional costs throughout the course?

    Textbooks may be required for courses. In addition, there are usually nominal proctoring fees charged by proctoring systems that are used to proctor the final exams. There are no additional costs or charges.


  • How many courses can I take?

    As many as you want. Complete your coursework at your pace.


  • What if I need help?

    Coopersmith is here to assist you with any questions or concerns you may have. Send us an email with your question(s) and we will be happy to assist. info@coopersmithcc.net


  • How do I access my student records?

    Coopersmith uses a password-protected student management system (“SMS”) that allows students online access to their academic records on demand. While Coopersmith maintains electronic copies of all student assessments and examinations, these may not be available for student inspection. Therefore, if a student wishes to retain access to an essay or other assessment the student submits, the student must keep his or her own copy of the assessment. Students may not copy examinations or any portion thereof and are prohibited from taking pictures or otherwise storing or reproducing Coopersmith examination questions. Students may use Coopersmith’s student management system to generate their own unofficial academic records on demand. They may also request unofficial copies of their academic records or results on assessments were examinations by e-mail to transcripts@coopersmithcc.net,  provided that Coopersmith may require that a student verify his or her identity before distributing such information. Students in good standing may request that official transcripts be sent to the college(s) of their choice via Parchment. Coopersmith’s Parchment portal can be accessed here: https://exchange.parchment.com/u/registration/30281088/institution


  • Do I get to see my grades and corrections on a test?

    Assignments and returned with grader feedback. However, to protect the integrity of our exams and exam questions, we are unable to release graded exams or graded exam questions.


  • How long does it take to grade the papers from when they are handed in?

    Whenever a student submits an assessment or takes an examination, Coopersmith endeavors to provide timely grading. Students can generally expect all submissions and exams to be graded (by the course developer or similarly qualified individual) within 2-4 business days of Coopersmith’s receipt of the assessment. The extent to which feedback is available varies by course. A student who needs an exam or course graded within less than this time frame may request “rush” grading. Coopersmith may, at its discretion, charge additional fees for rush grading.


  • Could I take the final before my papers are marked?

    Yes, and you can submit assessments in any order.


  • How could I speak to an advisor?

    Call us at 888.910.2667 or e-mail us at info@coopersmithcc.net


  • What is your grading system? How do I receive my grades?

    Coopersmith issues letter grades that are in-line with commonly accepted grading procedures. The course syllabi and the transcripts also indicate the conversion system between number and letter grades. Where there are multiple elements to a course (such as written assignments and final exams), the weight of each element in the determination of the final course grade is set forth in the course syllabus. Students can view their grades by logging into their student account portal in our student management system. You should receive information on hos to access your account. If you are unable to log in, please contact us.


  • How many NCCRS-recommended credits can be used toward a college degree?

    It depends on the college. Some allow up to 114 out of the 120. To find out more about our options, contact a Coopersmith advisor and check out more information on our Academic Coaching Page.


  • Do you have a refund policy?

    There will be no refund after a final exam is taken. If the student has not taken the final exam, then within 14 days of the order, the student is entitled to a full refund minus a $30 per course administrative fee. After 14 days, but within 30 days after the course order, the student is entitled to a 50% refund. There will be no refunds for courses ordered more than 30 days earlier. Please keep in mind that access to the course is what you are ordering and once you’ve accessed the course for 30 days, you have received access to the course, whether you actually take the final exam or not. Students can switch a course to another course of equal value at no cost or switch a course to another course of greater value by paying the price difference. This can only be done at no cost once per course order. A second course change is subject to a $30 administrative fee. A course switched to a course of lesser value does not entitle the student to a refund.